BCD's staff consists of highly qualified individuals having many
years of telecommunications experience. They are skilled in the
design, implementation, and training needed to optimize your communications
Most companies can't afford to employ a telecommunications manager.
Instead, the HR, accounting, or marketing department manager has
to divide their time and focus to handle the responsibility and
the outcome is sometimes less than desirable. Our staff is adept
in working with the employees to design policy and procedures needed
to effectively provide the adds, moves, and changes routinely needed
to maintain the telephone system. We also evaluate how well your
system is being utilized to make sure you are getting the most from
your current investment.
The telephone system is often the most important bridge to your
customers. A Call Center is the most efficient way of handling this
function and a correctly configured call center will provide you
with the performance statistics needed to forecast your staffing
levels, increasing both customer satisfaction and profit.
BCD adheres to the philosophy that what is best for the customer
is ultimately what is best for BCD. One method of accomplishing
this is to make our sales person your one central contact. Their
purpose is not to sell you a new system and move on to the next
prospect but rather to develop an understanding of your business
so they can recommend the best way of meeting your needs. This may
range from providing equipment and services to arranging creative